Spy Pen

BA1031

**UK (Mainland and non-Mainland) £5.95**

We use Royal Mail for delivery and you should ensure that someone is available to receive the parcel or add delivery instructions when placing your order.

We aim to deliver your goods to you within 3 to 5 working days of receiving your order. However, please allow another 7 working days before querying a non-delivery. If any item is out of stock you will receive a credit note or an item will be substituted.

We regret to inform you that as of January 2024, we can no longer offer delivery outside of the United Kingdom. This is due to the increase in postal charges and the additional European import taxes that are applied, of which we have no control. We appreciate that this is disappointing news and may cause inconvenience to some of you, but unfortunately, we have no control over these charges and as a charity, we are unable to absorb the increase in costs. We hope that you understand the measures that we have had to take and that you will continue to support us and our efforts to protect whales and dolphins.

We do not deliver to P.O. Boxes.

The WDC Shop supply goods which are guaranteed to be durable and reliable. In the event that any product purchased proves to be unsatisfactory in use due to defective workmanship or faulty material, you can return them to us.

Please complete the Goods Return form, for a replacement or a full refund. Please telephone our WDC Shop helpline on 01343 820339 and advise our staff and post returns to;

Scottish Dolphin Centre
Spey Bay
Fochabers
IV32 7PJ
UK

Please note that you are responsible for the costs of returning goods to WDC Shop unless they are faulty or delivered to you in error. We would recommend for your own protection that you use a recorded delivery service.

Your statutory rights are not affected.

Order Cancelletion and Amendments

Please note that once an order has been placed we are unable to cancel the order or make any amendments to the address or items ordered.

You are entitled to return the whole order, or an individual product, unopened and in its original packaging and condition for a full refund along with a completed goods returned form.

NB Pierced Jewellery Exclusion

In the interest of hygiene and for the protection of all our customers, earrings are excluded from our exchange and refund policy. This exclusion is in the interest of hygiene and for the protection of all our customers.

Where a refund is claimed, please allow 21 days for us to refund your money.

Please telephone our WDC Shop helpline on 01343 820339 and advise our staff and send returns to the address above.