We spend 100% of the profit on all sales on protecting whales and dolphins. | Call our orderline: 01343 820339

Data protection and privacy policy

As customers are our most valuable asset we protect their details as required by UK Data Protection Acts 1984 and 1998, we follow strict security procedures in storage and disclosure of information that you have given us, to prevent unauthorised access. Our security procedures mean that we may occasionally request proof of identity before we are able to disclose information to you. If you place an order and do not wish us to use your details, then you can tick the box which features on the Cardholders Address and Contact Details page before you press continue.

Information registered with us will not be made available to other organisations, unless they are acting as agents for WDC (Trading) Limited and / or Whale and Dolphin Conservation. Your details will only be used to process orders, inform and notify you of special deals and offers that might interest you and where you provide consent for us to do so, information from Whale and Dolphin Conservation. We may also use your information to carry out market research to enable us to improve our services to you.

You have the right to request a copy of any personal information which WDC (Trading) Limited holds about you and to have inaccuracies corrected. We charge a fee of £10 for information requests. Please address requests to the Data Protection Officer via email at shop@whales.org.

Changes to this privacy policy

We may, from time to time, change or amend the privacy policy. The amended policy will be posted to the website immediately.

Cookies

In order for this website to function, we need to make use of cookies. Cookies are small text files that sit on your computer and identify you to our server. Cookies can only be read by the server that sent them to your computer, i.e. no other website can read them.

Users can set their browser to deal with cookies in any way they feel comfortable, but in order to place an order on our website, you must accept a cookie from our website.

There are 2 types of cookies -

Session Cookies which only last for the duration that you are visiting our website and are automatically destroyed when you close your browser.

Persistent Cookies which remain on your computer between sessions. These enable us to remember you when you return to our website.

WDC uses both types of cookies on its website.

We use Session Cookies to remember you as you browse different pages of our site, the contents of your shopping basket etc.

We use Persistent Cookies to remember you when you return to our site after visiting it previously. This means that you don't have to log back in when you return, and we can see how popular our site is; by counting how often people come back.

To monitor the number of visitors we get and how they interact with the site, when you visit our website, you will receive a cookie from a third party called webstat.com. This cookie is only used for the purposes of tracking the number of visitors to our site, the amount of time you spend browsing the site and to see if you ever come back.

For the avoidance of doubt cookies do not contain any personally identifying information such as your home address, telephone number or credit card details and we will not disclose the content of cookies to any third party outside of Whale and Dolphin Conservation unless required to do so by the police or any regulatory or government authority.

More detailed information can be found at; www.allaboutcookies.org

Security

When you place your order you are automatically connected to our secure server using SSL encryption technology. This means that all data transmitted between your computer and our server is encrypted. Our secure server uses an AES-256 bit SSL Certificate, provided by Verisign, Inc. You can tell when you are visiting a secure website, because a closed padlock will appear at the bottom of your browser, although for users of IE 7 the padlock will appear at the top of the browser.

Your credit card payment is handled by SagePay. This means that WDC does not see any of your credit card details. When SagePay confirms the payment to us, they send us the last 4 digits of your credit card number as part of the confirmation.

When submitting your order you are confirming to purchase goods and allowing WDC Shop to use your personal details for the purpose of supplying goods.

Cookies

Cookies are tiny text files stored on your computer when you visit certain web pages. These pieces of information are used to improve the services we provide to you. We use cookies to keep track of what you have in your basket, and to remember you when you return to our site. To purchase products on our website, you will need cookies enabled. If you don't wish to enable cookies, you can still browse the site and use it for research purposes.

We do have relationships with carefully-selected suppliers who may also set cookies during your visit.

  • Google Analytics. [Cookie names: _utma _utmb _utmc _utmz ]. These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited. For more information see the Google Privacy policy.
  • Google Maps. [Cookie name: NNID PREF]

You can manage these small files and learn more about them from the article, Internet Browser cookies- what they are and how to manage them.

Learn how to remove cookies set on your device.

We're giving you this information as part of our initiative to comply with recent legislation, and to make sure we're honest and clear about your privacy when using our website.