Delivery Policy

**UK (Mainland and non-Mainland) £5.95**

We use Royal Mail for delivery and you should ensure that someone is available to receive the parcel or add delivery instructions when placing your order.

We aim to deliver your goods to you within 3 to 5 working days of receiving your order. However, please allow another 7 working days before querying a non-delivery. If any item is out of stock you will receive a credit note or an item will be substituted.

We regret to inform you that as of January 2024, we can no longer offer delivery outside of the United Kingdom. This is due to the increase in postal charges and the additional European import taxes that are applied, of which we have no control. We appreciate that this is disappointing news and may cause inconvenience to some of you, but unfortunately, we have no control over these charges and as a charity, we are unable to absorb the increase in costs. We hope that you understand the measures that we have had to take and that you will continue to support us and our efforts to protect whales and dolphins.

We do not deliver to P.O. Boxes.