RETURNS AND DAMAGED / FAULTY GOODS
The WDC Shop supply goods which are guaranteed to be durable and reliable. In the event that any product purchased proves to be unsatisfactory in use due to defective workmanship or faulty material, you can return them to us.
Please complete the Goods Return form, for a replacement or a full refund. Please telephone our WDC Shop helpline on 01343 820339 and advise our staff and post returns to;
Scottish Dolphin Centre
Please note that you are responsible for the costs of returning goods to WDC Shop unless they are faulty or delivered to you in error. We would recommend for your own protection that you use a recorded delivery service.
Your statutory rights are not affected.
ORDER CANCELLATION AND AMENDMENTS
Please note that once an order has been placed we are unable to cancel the order or make any amendments to the address or items ordered.
You are entitled to return the whole order, or an individual product, unopened and in its original packaging and condition for a full refund along with a completed goods returned form.
NB Pierced Jewellery Exclusion
In the interest of hygiene and for the protection of all our customers, earrings are excluded from our exchange and refund policy. This exclusion is in the interest of hygiene and for the protection of all our customers.
Where a refund is claimed, please allow 21 days for us to refund your money.
Please telephone our WDC Shop helpline on 01343 820339 and advise our staff and send returns to the address above.